Legal Information and Terms of Use
Tax Back Consulting – taxbackconsulting.com
taxbackconsulting.com is a trading name for the services of Tax Back Consulting SRL, Oradea, Romania. By accessing and using this website and by accepting these Terms and Conditions, you confirm that you have read and agreed to be bound by them, as well as by our Privacy Policy.
Our Guarantee
Tax Back Consulting undertakes to use its best endeavours to organise any tax refund due to its customers in the countries advertised on www.taxbackconsulting.com.
Refunds will be prepared and submitted based solely on the information and documentation provided by the customer and in accordance with the applicable tax laws and regulations of the relevant country.
The final decision regarding the amount and eligibility of any refund lies exclusively with the relevant Tax Authority.
Tax Back Consulting shall not be held responsible for any changes in tax law, interpretation or administrative practice by the tax authorities which may affect the refund outcome.
Processing Time
Tax Back Consulting will process refund applications as efficiently as possible, subject to the timely provision of all required documentation by the customer and the processing time of the relevant tax authority.
Exceptions to Our Responsibilities
Tax Back Consulting shall not be responsible for obtaining a refund in cases where:
the customer has provided false, inaccurate, incomplete or misleading information;
the customer has already received the refund;
the customer has already submitted an application directly or through a third party;
the customer has outstanding debts to the tax authority;
the tax authority’s records differ from the information provided by the customer;
the tax authority determines that no refund is due.
Where legally possible, Tax Back Consulting may assist the customer with an appeal procedure, provided sufficient information is supplied by the customer.
Power of Attorney and Fees
By signing a Power of Attorney authorising Tax Back Consulting to act on their behalf, the customer agrees to pay the applicable processing fee for the refund service.
If the customer authorises another party to submit the same refund application, or receives the refund directly from the tax authority, the agreed processing fee remains payable in full for the services already rendered by Tax Back Consulting.
Failure to pay the agreed fee may result in legal action being taken to recover the outstanding amount.
Communication with Tax Authorities
Once Tax Back Consulting has been appointed as the authorised tax agent, all correspondence with the relevant tax authority must be handled exclusively by Tax Back Consulting. Any direct contact initiated by the customer without prior consultation may be considered a breach of contract.
Emails and Communication
All communications will be sent to the email address provided by the customer. The customer is responsible for ensuring that their inbox can receive emails and for checking messages regularly.
Customers may opt out of marketing communications at any time by contacting: contact@taxbackconsulting.com
Fees and Minimum Charges
Tax Back Consulting applies a minimum processing fee per application. Fees may vary depending on the country and the type of service requested.
Additional services may be subject to additional charges, including but not limited to document retrieval, tax number applications, residency certificates, amendments to previous returns and payment handling services.
For detailed fee information, please contact: contact@taxbackconsulting.com
Refund Payments
Refunds shall be paid by bank transfer according to the agreement with the customer.
Where Tax Back Consulting receives the refund from the tax authority, the agreed fee and any applicable taxes shall be deducted prior to transferring the remaining balance to the customer.
Bank Charges
Tax Back Consulting does not charge additional fees for bank transfers. Any bank fees imposed by third-party banks are beyond our control.
Confidentiality and Data Protection
All customer information is treated as strictly confidential and processed in accordance with our Privacy Policy and the EU General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR).
Documents are handled in accordance with our internal Document Management Policy, ensuring high standards of security, confidentiality and regulatory compliance.
Amendments to Terms
Tax Back Consulting reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on this website.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Romania and applicable European Union legislation.
Contact Information
Tax Back Consulting SRL
Street Ceyrat 31B, WR 10, Ap 27
410087 Oradea, Romania
Tel: +40 775 584 108
Email: contact@taxbackconsulting.com