Legal Information and Terms of Usage

taxbackconsulting.com is a trading name for the services of Tax Back Consulting SRL, Oradea, Romania. By agreeing to these Terms and Conditions, we will ensure your personal information is protected, as described in our Privacy Policy.

Our Guarantee

Tax Back Consulting guarantees that it will use its best endeavours to organise any due refund of taxes for the companies who have acted in any of the countries advertised on www.taxbackconsulting.com

Tax Back Consulting will organise the refund of the maximum amount possible based on the information and documentation provided by its customers and in line with the legal entitlements and obligations of the customer within the tax law of the country from which the tax refund is being reclaimed.

Where there is a change in the applicable tax law in the country from which the tax refund is being reclaimed, or in the interpretation or implementation of the rules and laws by the tax authorities of that country, Tax Back Consulting will meet its commitment to organise the refund to the degree allowed by the law. The decision of the exact value of any refund is the decision of the relevant Tax Authority.

Tax Back Consulting will provide the refund as expediently as possible, subject to the provision of the necessary documents by the customers and the efficient processing of the refund application by the relevant tax office.

Exceptions to our tax refund responsibilities

Tax Back Consulting is not responsible for the refund of tax where:

  • the customer has provided information which is false, inaccurate, incorrect, insufficient or misleading in any way;
  • the customer has already received a refund;
  • the customer has already applied for a refund, either directly or through another person, natural or legal;
  • the customer owes money to the tax authority.
  • the tax authority has different information on its system than that provided by the customer
  • the tax authority information leads to a decision that the customer is not due a refund. Where there is a possible case for appeal within the law, such measures will be taken by taxbackconsulting.com, where the customer information enables it to do so.

Tax Back Consulting will endeavour to help the customer resolve these issues, provided it receives all necessary information and instruction from the customer.

Power of Attorney

When the client signs a Power of Attorney that authorizes Tax Back Consulting to organize his refunds, he agrees to pay the fee to Tax Back Consulting for processing the refund. If the customer has signed a Power of Attorney authorizing Tax Back Consulting to organize the refunds and has, with or without his knowledge, applied or authorized any other person, natural or legal, to organize the same refund, she will owe Tax Back Consulting the fee for organizing a refund, despite the fact that the customer obtained a refund other than with the assistance of Tax Back Consulting.

If the relevant tax office sends the due refund to the customer directly, rather than to Tax Back Consulting, the customer still owes the processing fee in full to Tax Back Consulting for the service rendered, which resulted in the issuing of the refund.

If the customer does not pay this fee, pursuant to the information above on a voluntary basis or on request from taxbackconsulting.com, taxbackconsulting.com reserves the right to:

  1. Take legal action to pursue the customer for the fee due
  2. Publish the name of the customer as a Bad Debtor on the Tax Back Consulting website and other media if the fee has not been paid within the rational terms given.
  3. Report the customer as a Bad Debtor to the relevant financial institutions in the country of the customer.

Once authorised and registered as your tax agent with the relevant Tax Authority, all correspondence regarding your application must be handled directly by Tax Back Consulting. Any measure taken by you, the customer, to make direct contact with the tax office without first consulting taxbackconsulting.com will be considered as a breach of contract and our relevant processing fee will still apply for all processing work completed by us during the application process.

By signing and completing our documentation:

You understand that you will be contacted by Tax Back Consulting after using any of the online contact form(s). You can opt out of receiving any further correspondence by emailing contact@taxbackconsulting.com.

You understand that Tax Back Consulting will issue a refund estimation on receipt of invoices, tikets, your completed and signed forms. You understand that receipt of your completed documentation authorises Tax Back Consulting to submit your application to the relevant tax office. Should you wish to cancel your application, you will contact Tax Back Consulting immediately. You understand that while Tax Back Consulting will make every effort to recall your application, this may not be possible.


All emails to the customer will be sent to the email address provided by the customer at registration. Tax Back Consulting will expect that the customer will ensure there is sufficient space in his/her inbox to receive all emails and that the customer checks his/her email regularly – regularly being about three times a week.

Minimum Fee

Tax Back Consulting has a minimum fee for each tax refund application. Depending on the country from which the refund is requested, the commission may differ. For information about the fees, email contact@taxbackconsulting.com. Tax Back Consulting will provide information of the fee applicable per application per tax country.

For additional value-added services provided by Tax Back Consulting to the customer, additional fees will be charged to cover associated administrative and management costs. Such additional services include, but are not limited to, document retrieval, issuing personal number (e.g. NIE, CIF, NIF) verification, residency and non-residency document organisation where relevant, amendment preparation for previous returns, and certain payment options. For information about the fee for the additional services rendered for an individual case, the customer should email contact@taxbackconsulting.com. Tax Back Consulting will provide information of the fee applicable per customer case.

Refund Issuance

Tax Back Consulting will send the refund to the customer as agreed per communication with the customer (advance payment or compensation if applicable).

The payment method is by bank transfer. Tax refunds received by bank transfer can be transferred to the customers account in any currency they choose. Tax Back Consulting will contact the customer at the time of refund to offer different payment options and at this stage should be supplied with bank details for the refund transfer.

Where Tax Back Consulting receives the money from the tax office, it will deduct its fee, plus necessary tax, from the amount sent to the customer.

Bank Charges

Tax Back Consulting does not apply fees to its customers for bank transfer.


Unless requested to do otherwise by the customer, Tax Back Consulting will advise current and past customers of:

  • All new refunds that they may be entitled to as and when information becomes available from the respective tax authorities;
  • All new services that they may avail of with Tax Back Consulting;
  • All new services offered by Tax Back Consulting and associated companies.

Amendments to Terms and Conditions

From time to time, Tax Back Consulting may amend or add to these Terms and Conditions should the need arise. Such changes will be posted on the web-site terms and conditions and customers are advised to check it regularly to receive these updates.


The submission of a registration to taxbackconsulting.com, by web, post, hand, fax, or email, constitutes agreement to these Terms & Conditions.

Confidentiality and Data Handling

Tax Back Consulting ensures that all client information is held as private and confidential. Information collected in writing and/or verbally for tax return filing services can and may be used for internal auditing purposes by taxbackconsulting.com and provided to the relevant Tax Office for external auditing purposes.

All documents sent to us are handled according to our document management system which is covered by the scope of Tax Back Consulting. This system has been designed in order to reduce the volume of paper we receive while ensuring the highest standards of confidentiality and compliance are upheld.

Customer Feedback

The customer can give an opinion about the quality of the service provided at any time. In this case you are invited to send us an e-mail to contact@taxbackconsulting.com. We guarantee that you will receive a response to your email within 72 hours.

Tax Number Services

Tax Back Consulting reserves the right to change the commissions based on specific promotional offers or additional services included (eg combined applications, when a customer opts for a VAT recovery service together with obtaining a CIF number). For more information about taxes send an e-mail to: contact@taxbackconsulting.com

Tax Back Consulting bears no responsibility for delivery problems.

Contact Information

You can contact us by writing or email us at the address below:


Tel: +40 77 55 84 108

Email: contact@taxbackconsulting.com

Street Balogh Istvan 17 (Ring Road)

Oradea, Romania